Resume

Kristina Waters
http://krisdev.blogspot.com

Summary: A solid IT professional with 7+ years of experience

Certifications: MCSA + Messaging (2000 & 2003), MCSE 2003, Exchange MVP (01/06)

Education: Red Rocks Community College - CCNA Academy Courses 1, 2, Beginning Unix
Westwood College of Technology, Networking Technologies Associates Program
East Carolina University, BA, Psychology, minor in Business Administration.

Experience:
04/03-present Network Engineer III City of Norfolk Norfolk, VA
• Senior member of network team providing 24 x 7 support for city LAN/WAN
• Responsible for support and administration of entire city infrastructure including approximately 100 HP servers (DL380 g2/g3, bl20, bl30)
• Supported all WAN links and routed infrastructure built with Cisco routers and utilizing CIDR, VLSM, numerous VLAN’s and access control lists. Administer Cisco ACS software, configure and install switches (2950, 6509), routers(2560, 2611) , wireless bridges and APs
• Primary support and installation for Windows NT/2000/2003, Exchange Server Ent. 2000/03
• Provided primary design and support for Exchange 2000 environment, including performing single server mailbox restores and patch application, backups, system performance, database compaction, storage group creation and mailbox distribution, loaded and configured OWA, configured a web page to allow users to securely change phone and office location data over the company intranet using a COM object and vbscript
• Designed and implemented Exchange 2003 upgrade using 5 node A/P cluster
• Assisted with evaluation of Enterprise spam gateway products, assisted with install of selected product, Proofpoint
• Management of all critical network services including DNS, WINS, DHCP, all aspects of Active Directory including trusts, global catalog placement, TS licensing
• Evaluated Win2K network environment, recommended and implemented needed changes including addition of DC’s, redistribution of FSMO roles, creation of sites within AD sites and services and best placement of domain controllers.
• Proficient with use of VBScript to implement process automation, produce reports, facilitate network administration tasks and network documentation, make bulk AD changes, etc
• Reconfigured all city logon scripts from 60+ batch files to more efficient scheme using only 1 vbscript base logon script KIX with group memberships
• Support for all city application servers, migrate existing Windows application servers to new hardware
• Assist with install of Compaq BL20p blade server enclosure, installation of Altiris management software suite for blade servers, including setup of PXE support
• Determined need for improved network monitoring, installed two network management servers, configured MRTG, HP Insight Manager, Kiwi syslog server and What’s Up Gold to monitor and track server performance and uptime, configured systems to send critical alerts and monitor health and baseline performance of all city systems
• Install and administer SurfControl web filter product
• Support CheckPoint NG firewall, configure and load rules/policies, attended Checkpoint VPN-1/FireWall-1 Mgmt training I and II
• Support Citrix Metaframe XP and Presentation server
• Install and support various applications including Crystal Enterprise, SunGard HTEDMS, work with analysts/customers to upgrade applications and troubleshoot performance issues
• Assist help desk when needed with network troubleshooting, participate in after hours support rotation, track calls and requests in Peregrine ServiceCenter

08/01-01/03 Network Ops Manager ABNB Federal Credit Union VA Beach, VA
• LAN/WAN management for a $250 million dollar, 34,000 member credit union
• Complete network management for NT4 and Win2K environment including 140 Gateway and Compaq workstations and 10 Compaq servers
• OS support for NT 4.0, Win2K and XP, Application support for Office 2K and XP
• Support for an OTG optical system. Migrated system to new version using SQL2000
• Support for Cisco Call-Manager system, 7206 VXR router, dual Pix 515 firewalls running in failover mode, Catalyst 4006 with Supervisor 2, 1750 routers and various IP phones
• Installed internal DNS and migrated domain from NT4 to native Win2K
• Management of all critical network services including WINS, DNS, DHCP, Active Directory, Win2k terminal services, Veritas Backup Exec, installed Trend Antivirus System
• Managed Exchange 5.5, migrated system to new hardware, upgraded system to Exchange2K
• Installed and supported numerous applications, such as ADP eTime, eTimeSheet and HRIS
• Worked with Win2K Active Directory and Group Policy to install software
• Reviewed software licensing to insure compliance, recovered more than $10K in unnecessary licensing expenditures
• Coordinated IT functions for the opening of a new branch office including purchase and installation of all PC's, phones, wiring, routers, T1 data link, etc.

09/00-06/01 Network Specialist Metro Information Services VA Beach, VA
• LAN/WAN support for technology consulting firm’s corporate headquarters
• Support for NT network with 39 remote locations and over 40 in-house servers
• Administer multi-site Exchange 5.5 organization, perform full server and single mailbox restores, Exchange upgrades and migration of servers to new hardware
• Setup and troubleshoot Cisco routers, switches and hubs
• Install and administer NT 4 and Win2K servers, NT Terminal Server and Citrix Metaframe
• Resolve escalated Help Desk support calls on variety of issues including NT and 2000 O/S issues, MS Office 97 and 2000, RAS, printing/scanning, network connectivity, network performance, WAN connectivity, and server hardware/software problems
• Utilize network management utilities such as Compaq Insight Manager, What’s Up Gold, SMS 1.2 and 2.0, VNC and HP JetAdmin
• Configure, troubleshoot and upgrade Compaq ProLiant servers and components
• Backup the desktop setup position, setting up HP and Toshiba laptops/desktops using Ghost

05/98-8/00 IT Assistant, IT Director Sooper Credit Union Denver, CO
• Manage a 100 node TCP/IP Ethernet LAN/WAN for a $100 million dollar, 26000 member credit union in a 24 x 7 environment
• Assist and direct two person IT staff, coordinate and manage all IT projects
• Administer Cisco and HP switches and routers, CSU/DSU’s, modems, etc.
• Support an IBM RS/6000 running IBM AIX 4.2.1 Unix
• •Support, install and administer Windows NT 4 Servers utilizing TCP/IP, DNS, DHCP, WINS, Microsoft Exchange Server 5.5, Proxy server 2.0 and IIS
• Support and administer a Lucent Definity G3 PBX and Audix voicemail system
• Work with Access database to administer and create CU Loan forms
• Develop and deliver staff training programs on items such as Outlook and Audix
• Developed a data storage solution saving the credit union over $10K per year
• Compose and present technology reports to Vice President team and BOD
• Upgrade, troubleshoot and repair IBM PC’s, printers and other peripherals
• Desktop install/support for Windows 95/98/NT/2000, Office97/98/2000, telnet apps, FTP, IE, Netscape, Trend NeatSuite Antivirus system, HP JetAdmin, Concentrex
• Coordinated IT functions for the opening of a new branch office including purchase and installation of all PC's, phones, wiring, routers, T1 data link, etc.

Professional Development and Affiliations:
• Experts-Exchange qualified expert, Top 15 in Exchange Server area